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Privacy Policy

This policy was last updated on September 21, 2006.

At shopmattersoftheheart.com, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you can contact us in a number of ways: by using the Contact Us Form, by postal mail at Post Office Box 1206, Salado, TX, 76571, or by calling us at 1-254-947-0062.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

  • When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases.
  • When you become a shopmattersoftheheart.com registered user, we collect your name, mailing address, email address, and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
  • When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.
  • We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper.

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At saladojewelry.com, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at saladojewelry.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At saladojewelry.com, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At saladojewelry.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Web site. In our physical store, we can observe which aisles are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at saladojewelry.com.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

  • To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
  • To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
  • For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in our store.

Do We Share Your Information?

The information gathered may be shared with third parties, including responsible companies with which we have a relationship. For example:

  • When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
  • Like other companies, shopmattersoftheheart.com may use third party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous.

shopmattersoftheheart.com also may share your personal information with outside companies that perform services for shopmattersoftheheart.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for shopmattersoftheheart.com, and shopmattersoftheheart.com takes appropriate steps designed to ensure your information is used only to provide the services requested by shopmattersoftheheart.com, and not for other purposes.

Additionally, sshopmattersoftheheart.com may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

And in the event that some or all of the business assets of shopmattersoftheheart.com are sold or transferred, we generally would transfer the corresponding information about our customers.

What Choices Do You Have Regarding the Use of Your Information?

We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive email from shopmattersoftheheart.com and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following:

Please click here to change your privacy options via email.

  • Tell us; "Please do not send me email" or
  • "Keep my email address private"
  • Or, to opt-out of email, you can click on the unsubscribe link and hit send at the bottom of any shopmattersoftheheart.com email communication.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

If you prefer to, you may contact shopmattersoftheheart.com by postal mail at Post Office Box 1206, Salado, TX, 76571, or by calling us at 1-254-947-0062, to notify us of your request. Again, please allow us 10 business days from when the request was received to process your removal.

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